Hunt Landscaping – Customer Service & Company Policies

1. Our Commitment to You

At Hunt Landscaping, our goal is to provide dependable, professional, and high-quality lawn care and landscaping services. We are committed to serving every client with honesty, reliability, respect, and attention to detail.

Whether we care for a residential property, commercial property, HOA, or other managed landscape, our clients can expect clear communication, professional service, quality workmanship, and respect for their property.

We value the trust our clients place in us and strive to build long-term relationships through consistent service and dependable results.

2. Our Service Standards

Quality of Service

We are committed to providing quality workmanship and completing services in accordance with the agreed-upon scope of work. If you are not satisfied with a service, please contact us within 48 hours of service completion so we can review your concerns and work toward an appropriate resolution.

Scheduling and Timeliness

We make every reasonable effort to complete services on the scheduled date. Occasionally, circumstances such as severe weather, unsafe conditions, equipment issues, or unforeseen operational needs may require a delay or schedule adjustment.

When possible, clients will be notified as soon as we are aware of a delay, and we will provide an updated service date or timeframe.

Professional Conduct

Our team and service providers are expected to conduct themselves in a courteous, respectful, and professional manner while on your property.

Hunt Landscaping does not tolerate disrespectful, threatening, or inappropriate behavior toward clients, employees, contractors, or representatives of the company.

Respect for Your Property

We take reasonable care to protect your lawn, landscaping, structures, driveways, walkways, irrigation systems, and personal property while performing our services.

If accidental damage occurs as a direct result of our work, it will be reported to the client when reasonably known and addressed appropriately.

Clients are responsible for informing Hunt Landscaping of known hazards, fragile items, underground utilities, irrigation components, or other conditions that may affect the safe performance of services.

3. Scheduling and Property Access

Service Scheduling

Services may be scheduled on a one-time, weekly, bi-weekly, monthly, seasonal, or customized basis, depending on the client's needs and the services provided.

Recurring service schedules may be adjusted when necessary based on weather, seasonal conditions, property needs, operational requirements, or mutually agreed-upon changes.

Property Access

Clients are responsible for ensuring that the service area is accessible on the scheduled service date.

This includes providing access to gates and service areas and ensuring that vehicles, personal belongings, pets, toys, and other obstructions are safely moved when necessary.

If our team cannot safely access or service the property because of an inaccessible gate, locked area, vehicle, pet, obstruction, unsafe condition, or other issue outside of Hunt Landscaping's control, the service may need to be rescheduled and may remain subject to the scheduled service charge.

Client Rescheduling

We understand that plans can change. If you need to reschedule a service, we ask that you notify us at least 24 hours in advance whenever possible.

Providing advance notice allows us to adjust our schedule and offer the service time to another client.

Cancellation Policy

We understand that circumstances can change, and we will always do our best to accommodate our clients.

However, same-day cancellations are subject to the full scheduled service charge. This policy applies because our crews, equipment, travel time, and scheduling resources have been committed specifically to your property.

Cancellations made with less than 24 hours' notice may also be subject to the full scheduled service charge, depending on the circumstances and the type of service scheduled.

We respectfully ask that clients provide as much notice as possible when canceling or rescheduling a service.

4. Communication Expectations

Client Inquiries

We strive to provide timely and professional communication. Calls, texts, and emails will generally be acknowledged within 24–48 business hours.

Response times may vary during periods of severe weather, high service demand, holidays, or other operational circumstances.

Weather and Service Delays

Weather conditions and other unforeseen circumstances may affect service schedules.

If weather or an unexpected operational issue prevents us from completing your service as scheduled, we will provide notice when reasonably possible and reschedule the service for the next available date or mutually agreed-upon time.

Client Feedback

We welcome client feedback and encourage you to contact us with questions, concerns, or suggestions. Your feedback helps us continually improve our service and maintain the standards our clients expect from Hunt Landscaping.

5. Estimates, Billing, Deposits, and Payment

Estimates

Estimates are provided in writing whenever applicable and will clearly outline the proposed services and pricing.

Unless otherwise stated, estimates are provided at no charge and are based on the information and property conditions available at the time of the estimate.

Additional work outside the original scope may require client approval and may result in additional charges.

Deposits for Estimates and Projects of $2,500 or Greater

For any estimate, project, or contracted scope of work with a total value of $2,500 or greater, Hunt Landscaping LLC requires a 50% deposit prior to the commencement of work, unless otherwise agreed upon in writing by management.

The remaining 50% balance will be due according to the payment terms outlined in the applicable estimate, proposal, contract, or invoice.

The required deposit secures the scheduled work, crew availability, materials, equipment, and other resources necessary to complete the project. Work may not begin until the required deposit has been received and successfully processed.

For larger projects involving multiple phases or extended timelines, Hunt Landscaping LLC may establish a customized payment schedule, including progress payments, as outlined in the applicable written agreement.

Invoices

Invoices may be issued upon completion of a service, according to an agreed-upon billing schedule, or monthly for recurring commercial and residential accounts.

Unless otherwise agreed upon in writing, payment is due upon receipt.

For projects requiring a deposit, the deposit amount and remaining balance will be clearly identified in the applicable estimate, proposal, contract, or invoice.

Accepted Payment Methods

Hunt Landscaping accepts payment methods offered by the company, which may include:

- Cash
- Check
- Major credit and debit cards
- Approved electronic or digital payment methods

Late Payments

Accounts with unpaid balances may be subject to a late fee as permitted by applicable law and the terms of the client's service agreement or invoice.

Accounts that remain unpaid for more than 30 days may be subject to service suspension or cancellation until the outstanding balance is resolved.

Hunt Landscaping reserves the right to require payment in advance or other payment arrangements for accounts with a history of delinquency.

6. Cancellations, Service Changes, and Refunds

Client Cancellations

Clients may cancel scheduled services by contacting Hunt Landscaping as soon as possible.

Same-day cancellations and cancellations made with less than 24 hours' notice may be charged the full scheduled service amount.

We encourage clients to provide at least 24 hours' notice whenever possible so we can adjust crew schedules and minimize disruptions.

Company Cancellations

Hunt Landscaping LLC reserves the right to postpone, reschedule, or cancel services when necessary due to severe weather, unsafe working conditions, equipment failure, property hazards, emergencies, staffing limitations, or other circumstances beyond the company's reasonable control.

When possible, clients will be notified promptly and offered an alternative service date.

Refunds

Refunds are considered on a case-by-case basis and are generally limited to situations in which services were not provided as agreed upon or where an adjustment is otherwise determined to be appropriate.

Refunds are not automatically issued for weather-related delays, client-requested cancellations, inaccessible properties, or other circumstances addressed by this policy.

Deposits may be subject to applicable cancellation, project, or contractual terms outlined in the client's estimate, proposal, or service agreement.

7. Privacy and Confidentiality

Hunt Landscaping respects the privacy of our clients.

Client information, including contact information, property details, access codes, gate information, billing information, and other private account information, will be handled responsibly and kept confidential except when disclosure is required by law or necessary to provide services, process payments, protect the company, or address an emergency.

Hunt Landscaping does not sell client information.

8. Commitment to Military Members, Veterans, and First Responders

Hunt Landscaping is proud to support the military, veterans, and first responder communities.

Eligible clients may receive special discounts or benefits offered by Hunt Landscaping. Proof of eligibility may be required, and discounts cannot be combined with other promotions unless otherwise approved.

Eligibility requirements and discount availability may change periodically.

9. Service Concerns and Dispute Resolution

We value our clients and want to resolve concerns quickly and professionally.

If you have a question, concern, or dispute regarding a service, invoice, or account, please contact Hunt Landscaping management directly so we can review the matter and work toward a fair and reasonable resolution.

Email: info@huntlandscapingllc.com
Phone: 888-864-5539

We ask that clients provide relevant details regarding the concern, including the property address, date of service, and nature of the issue, when applicable.

10. Policy Updates

Hunt Landscaping LLC may update or revise this Customer Service Policy periodically to reflect changes in our services, business practices, or applicable requirements.

The most current version of this policy will be available upon request or through our official company website.

By scheduling or continuing to receive services from Hunt Landscaping, clients acknowledge and agree to the policies and service expectations outlined herein, together with any applicable service agreement, estimate, proposal, or invoice terms.

Hunt Landscaping LLC
Protecting High-Value Properties Since 2008
Serving Residential & Commercial Clients Throughout Central Texas

Effective Date: June 11, 2008
Applies to: All Current and Prospective Residential and Commercial Clients